FREQUENTLY ASKED QUESTIONS

All new Cropolis accounts come with a risk-free 30-day period. Click here to get started with your free account. 

If you get more than 15 orders and are put into a paid account that you aren’t happy with, you can cancel your account and get a refund. No questions asked. 

Your Cropolis account can be set-up with your first order form sent within 15-minutes!

We pride ourselves on a simple platform that is easy to learn and use. When you set up your new account, a team member from the Cropolis team will reach out to you to make sure you know your way around your new account and know how to make the most of the features.

Yes! Cropolis works across all devices and is very mobile-friendly. It is essential to use an online ordering platform, like Cropolis, with mobile-friendly ordering to reach your customers at home and on the go.

Also yes! You can use an Android, Apple, or any other smartphone, tablet, and/or computer to log into and manage your Cropolis account. You never need to download or update an application. We’ve made it as simple as possible for you to succeed on any device you are comfortable with. 

Yes! Through Cropolis, you choose who receives access to each order form by selecting who receives the link to each order form in their inbox. This way you can easily customize who receives which order and what periods those order forms are open. 

Cropolis works by allowing you to easily craft order forms and put them in the inboxes of the correct customers every time. Rather than a confusing farm storefront that opens and closes, Cropolis utilizes a unique method of letting your customers know when your order period opens by sending them a new, updated order form for every order period.

Regularly sending your customers order forms is an excellent way to interact with your customers, remind them of the fresh, local food options available through your farm, and get them to engage with your emails.

To capture new customers, simply place a link to an order form directly on your existing website.

Cropolis was built for food sales. So yes! we absolutely handle decimal quantities. Both allow your customers to place orders for decimal quantities and update volumes on placed orders with decimal quantities.

Yes! Cropolis does not limit the number of locations that you can add to your account. You also can set minimum order requirements for your customers!

Nothing! All of our accounts come with a 14-day free trial so that you have time to make sure that Cropolis is a best-fit for your farm. No matter how you intend to use Cropolis, we do not charge an initiation fee, an on-boarding fee, a new user fee, or any other types of fees for getting started. Our pricing is simple and straightforward, how it should be.

We charge for Cropolis primarily based on account usage. To see our pricing tiers, check out our pricing page. Your account will automatically get billed for your usage during the month. Use it a lot? Pay for the tier that you use. If your sales slow down at certain parts of the year, your account will automatically decrease to the tier that is best for your farm. If you are collecting 15 or fewer orders, Cropolis will not charge you. We’ve got your back.

Your Cropolis account pricing is simple and transparent. There are no transaction or service fees with your account.  Our farms get to keep what they sell and customers avoid having to pay frustrating platform fees. You can view our pricing tiers on our Cropolis prices page, here. 

Cropolis does not integrate directly with Quickbooks. However,  we have specifically designed reports to quickly upload your transactions to your Quickbooks account.  If you are interested in learning how to upload your transactions to your Quickbooks account, send us a message at operations@cropolis.co and someone from our team will reach out to you!